All of our packages are shipped via UPS Second Day Air or UPS Next Day Air.
UPS Second Day Air is a premium service that has two day delivery to nearly every address in the United States.
UPS Next Day Air is an overnight service to all continental addresses. We have been able to negotiate excellent rates with UPS, and our longtime customers will notice a 25%-60% savings when compared to our previous overnight shipping service. UPS Next Day Air is also guaranteed by 5pm the day after we ship. Since we pack overnight orders near the end of the day, this means your new fauna is only in transit for about 18 hours.
* For the safety of our animals, we now ship fish exclusively via UPS Next Day Air. If your item contains fish and you choose UPS 2nd Day Air, we will bill you for UPS Next Day Air Service or we will cancel your order. *
Our standard handling time is two to five business days, although they can occasionally be longer. If you order with UPS Next Day Air (which is STRONGLY recommended during the winter as well as summer), your package will almost certainly ship within 1-2 business days. The handling time for a UPS Second Day Air order is variable based on outside temperatures, postal holidays, and the size of the order. During the summer and winter, UPS Second Day Air orders may have significant delays (up to 60 days in severe cases) before we can ship them to you due to extreme temperatures. You will receive a tracking number after ordering that you can check at any time to see if your order has been accepted by UPS.
Orders are shipped in our choice of boxes, but we usually ship in a heavy duty 8" x 8" x 8" box. Your order may be separated into multiple boxes. If we split your order into multiple shipments, you will not be charged anything extra! We cover the cost of doing this to make sure your order arrives safe.
In the event of any problems with your shipment, please > CONTACT US < and we will be happy to help. All orders come with our 100% Live Arrival Guarantee at no charge. You can read more about our 100% Live Arrival Guarantee on our Live Arrival Guarantee page.